FAQ

Here are answers to some of the most commonly asked questions 

If you have further questions, please call us ...

Monday through Friday, to speak with a customer Services representative,

or email us at info@freedoog.com.

01 What is the minimum age to jump at Freedog?

You must be at least 5 years old to jump at Freedog during open bounce times. Under 5s can bounce during one of our Toddler Bounce sessions. These run from 10-11am on weekdays and from 9-10am on the weekend.

02 Can I sign my own waiver if i am under 18?

No, you will need to have the waiver completed by a responsible adult before your visit. Alternatively, bring them along for a coffee or a snack from our cafe.

03 If I am not participating, am i allowed to watch?

No, unfortunately due to health and safety and fire regulations we are unable to permit non bouncers on to the trampoline deck.

04 What time do i need to arrive at Freedog for my jump session?

We shut our check in for each jump session 15 minutes before it starts to ensure you have ample time to complete your necessary paperwork, collect your jump socks and watch the briefing video. Failure to arrive in time can result in delays on your allocated jump slot.

05 Do I have to jump to come to Freedog?

No, we want everyone to enjoy their visit to Freedog and offer a fantastic selection of food and beverage at our cafe.

06 Am I only able to jump for one hour sessions?

No, you are able to arrange a variety of different jump options for half hour and hour jump extensions just speak to a member of our staff for more information.

07 Where is Freedog located?

We are located on the Kembrey Park Estate next to the Futsal centre. Visit our contact us section for a map and directions.

08 What should i wear?

When jumping, we want you to be as comfortable as possible. With that in mind please wear what you like but remember, an hour on the trampoline is like a gym session.

09 Do you do any sort of discounts?

We offer a variation of discounts, including military, blue light, student, home education and more. Please check out our pricing page for our full list. We are also happy to offer a discount of 15% for groups of 15 or more. 

10 What if i am under the age of 12, can i still bounce?

Yes, we want you to be able to enjoy your Freedog experience and request that you bring a responsible adult with you to supervise your session.

11 What is Freedogs refund policy?

The customer shall be entitled to cancel a booking subject to Freedog Ltd receiving such request for cancellation at least forty eight (48) hours prior to the date and time stated within the booking confirmation. Freedog Ltd will allow the customer to re-schedule a cancelled booking, however should a booking be cancelled within forty eight (48) hours of a confirmed booking then no refund shall be given. For the avoidance of doubt, should Freedog Ltd at its discretion choose to allow a customer to re-schedule without charge, any subsequent cancellation by the customer in respect of the new booking date shall result in no refund or alternate booking date being provided, regardless of the amount of notice provided for such subsequent cancellation. 

12 Do I have to wear Freedog safety socks or can i wear socks from another trampoline park?

Unfortunately you have to wear Freedog safety socks at all times whilst jumping, no other socks are to be worn whilst on our trampolines. Otherwise it'd be a bit like eating McDonald's in a Burger King.

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